Training Manuals:

Manager Training Manual: 4 weeks, BOH and FOH position training, menu knowledge, management functions
Chef Training Manual: 4 weeks, FOH and BOH position training, menu knowledge, management functions
All service positions: Server, Bartender, Busser, Food Runner, Cashier
- 5-10 shifts with menu knowledge, service tests and position specific training
All kitchen positions: Garde Manger, Pastry, Grill, Fry, Saute with health department checklists as well as competencies
Health Department Checklists for regular walkthroughs, FOH and BOH
Beverage Menu training
Spirits, Wine and Beer basics

Ongoing Training:

Bimonthly Service and Beverage Knowledge Training:
- Wine and spirits training, cocktail menu training, service discussions, service mechanics, food knowledge training, farm trips, distillery trips, and gardening knowledge
System of Mentors and Service Leads to provide feedback on new hires and integrate them into service, as well as administer classes and tests

Successes:

China Poblano 2012-2013
- Training ground for the MIT (Manager In Training) program at ThinkFoodGroup by Jose Andres
- All new management candidates came to Las Vegas to be trained in the culture and were then places in DC or LV
Qui Restaurant 2013-2016
- All senior service staff became GMs, wine directors, or service directors after Qui closed
- Successfully placed 6 staff members in the Ment ‘Or program, founded by the Bocuse D’Or.
- Yelp reviews rose one full star from 2014-2016
ThinkFoodGroup, Las Vegas 2016-2019
- Developed BOH training program
- Chosen as training ground for all new openings in the company
- Employee retention (hourly and management) of 76% for 2017-2019
- Service scores rose one full star on Yelp and Open Table from 2017-2019
- Ongoing manager training courses for financials and marketing, as well as HR standards

Financial Planning and Analysis